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Remote IT support
Remote help with computer problems, email, software, Windows devices and everyday connectivity issues, with clear explanations throughout.
IT support & AI automation for businesses across all sectors
Make technology feel useful again.
Practical help with computers, email, software, accounts and connectivity—alongside AI automation that makes everyday business administration easier.
Bachelor’s degree in ICTTechnical foundation
Everyday IT supportDevices, software and connectivity
AI & automationSimpler business workflows
Care-sector insightReal operational context
How I can help
IT support that fits your business.
Flexible IT support and practical automation for businesses across all sectors—from sole traders and local teams to growing organisations. Get help with a one-off issue, account setup or a workflow you want to improve.
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Accounts & access
User account setup, password resets, MFA configuration and practical help with Microsoft 365, Teams and OneDrive.
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AI workflow automation
Human-reviewed automations for enquiries, document checks, reminders, summaries and repetitive administration.
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Business IT organisation
Helpdesk setup, request forms, onboarding checklists, response templates and clear documentation to keep support organised.
Introductory pricing
A clear place to start.
Simple starting prices for one-off support and carefully scoped pilot work. I confirm what is included and the total cost before paid work begins.
Initial conversation
Free
A 15-minute conversation to understand the issue and agree the best next step.
Remote IT support
£40 per hour
Help with Windows devices, email, software, Microsoft 365 and everyday connectivity issues.
Account & access setup
From £50
User accounts, password resets, MFA setup and practical Microsoft 365 access support.
Business IT organisation
From £95
Helpdesk structure, onboarding checklists, response templates and clear documentation.
AI automation pilot
From £200
One clearly defined workflow using approved or test information, with human review and handover notes.
Larger or ongoing work
Quoted
A written quote based on the agreed requirements, timescale and level of support.
Software subscriptions, licences and other third-party costs are quoted separately where needed.
Selected projects
Built around real problems.
Demonstration projects use fictional or anonymised test data. They show the workflow, controls and measurable output without claiming paid-client results.
Revenue assurance demo
Care billing discrepancy check
Compared delivered visits against invoice records and highlighted missing, mismatched and potentially unbilled activity for human review.
Try the demo →18test discrepancies flagged
Service desk demo
AI-assisted ticket workflow
Structured intake, suggested categorisation, safe troubleshooting prompts, human approval, remote support and reusable resolution notes.
Try the demo →8dummy incidents tested
Operations toolkit
Care administration pilot pack
A practical testing pack using dummy timesheets and structured checks to demonstrate how administrative workflows can be reviewed before automation.
Try the demo →1end-to-end pilot journey
Figures shown above are from controlled demonstration data, not customer deployments.
Working knowledge
Tools with a purpose.
A practical toolkit for troubleshooting, account support, organised IT processes and everyday business automation.
Windows supportMicrosoft 365PowerShellJira Service ManagementZoho AssistPower AutomateMakeAI promptingWorkflow designData validationActive Directory foundationsLinux & Unix foundationsNetworkingDocumentationHuman-in-the-loop AI
Approach
Small, safe, testable steps.
Every engagement starts with the problem and keeps a person responsible for reviewing important actions.
Understand
Clarify the issue, users, current tools and the outcome that matters.
Map
Document the current process, exceptions, access and data risks.
Test
Build a bounded demonstration with dummy or approved information.
Handover
Provide clear notes, controls, ownership and practical next steps.
Why NexaFlow
Technical thinking, grounded in people.
I’m Saleena, founder of NexaFlow, with a bachelor’s degree in ICT and a professional background in IT support, technical troubleshooting and helping people resolve technology problems. I combine hands-on support experience with practical workflow design and AI automation to help businesses keep their technology working and simplify everyday administration.
NexaFlow welcomes businesses across all sectors, with support tailored to your systems, team and priorities. My experience working in care brings additional insight into busy operations, sensitive information and the importance of clear, dependable technology.
- Explain things without jargon
- Protect access and personal information
- Keep human review where it matters
- Document the solution properly
Need IT help or a simpler workflow?
Tell me what your business needs—from troubleshooting and account setup to organising IT support or automating repetitive admin. Email me at nexaflowai87@gmail.com.
Email Saleena ↗